FAQs

General

I’m interested in a custom engagement ring. Where do I start?

We specialize in customizing our jewelry so each piece is unique. Sarah sources and cuts a collection of beautiful stones, which can be combined with our ring settings to create a one of a kind piece. Start by browsing our loose stone library. Once you find something you like, you can purchase the stone and setting and we will reach out to begin the design process. We’ll walk you through it!


What are the best stones for engagement rings?

All stones are measured on a scale of hardness called the Mohs scale. Diamonds are a 10 - the hardest substance on earth, and a natural choice for engagement rings. Sapphires have a hardness of 9, and can easily stand up to a lifetime of wear. Sapphires also come in a rainbow of gorgeous colors and we source many unique cuts, so they are a favorite stone in our collection. 

Other stones like ruby and spinel can make great engagement stones too. Softer stones like emerald, aquamarine and opal are not recommended as they can chip or lose polish over a lifetime of wear.


Do I get to preview my ring before it’s made?

Yes! Our goldsmiths will reach out to confirm that the stone and setting you choose will work together, and assemble a 3D rendering of your ring for approval. You can see the ring from all angles in the metal color of your choosing. This is a great way to see how ratios and colors work together.


I want a totally custom design. Can you help?

We are not offering fully custom designs at this time. Please join our mailing list to find out when we will be offering custom designs again.


I have a family diamond I’d like to use in a ring. Do you work with heirloom stones?

Occasionally we can work with your heirloom center stone on a case by case basis. We do not use the smaller stones or “melee”.


How do I find out my partner’s ring size?

We can ship you a free multi-sizer ring kit at no cost. You can also enlist the help of trusted friends to find out the ring size of a partner or purchase a set of ring sizers online from $10-25


What if I need a larger or smaller ring size than I see in the dropdown menu?

Add a note in the Customer Notes section when you check out to indicate the size you need.


How do you source your materials?

Sarah buys rough direct from miners and/or works with trusted gem dealers to source unique and beautiful stones. All gold is recycled. We cast in house. Some stones are faceted in house. Unlike many designers who outsource most of their production, we have tight control and a watchful eye to ensure materials and craftsmanship meet our standards.


Are your metals nickel-free?

We mix our metal alloys and cast in house. All of our alloys are nickel-free.

 

Shipping

How long until I receive my order?

For pieces in our permanent collection (that's the "Shop" section above), we typically make pieces to order and ship within 1-2 weeks. If you are in a hurry, please contact us and we will do our best to accommodate.

For "Design Your Own" engagement rings, expect a 4-6 week total process. Keep in mind that we will need your approval during the process to move forward, so delivery times are dependent on timely feedback from you!

If you are looking for something right away, browse our Ready to Ship section. These pieces typically ship in 1-3 business days.

 

How will you ship my order?

We ship via USPS, UPS or FedEx. You will be sent a tracking number via email when your order ships.


How long will it take to receive?

For domestic US clients, expect 2-3 days in transit to most addresses. 

For international clients, we ship FedEx International Priority. While travel time is typically 2-4 business days, note that customs may delay packages by a few days or in some cases, weeks. While we work with a trusted broker to ship packages, we cannot control customs delays or import duties. You will be responsible for paying any taxes or duties upon import.


Will I be charged sales tax?

We are required to collect sales tax for purchases shipping within California.


Do you have a warranty?

We will repair any manufacturing defects free of charge within a year of purchase. You are responsible for shipping the piece back to us (contact us if you’d like to purchase a prepaid, insured label for shipment). Once we inspect the piece, we will proceed with any necessary repairs and ship the piece back to you.


How can I insure my purchase?

You may be able to add your ring to your renter’s or homeowner’s insurance policy, which we strongly recommend. For higher value pieces, we suggest contacting Jeweler’s Mutual for a policy specific to your jewelry collection.


What is your return policy?

Ready to ship items can be returned within 7 days of receipt for store credit only. Any customized piece is final sale.

 

Do you offer payment plans?

We offer financing through Affirm.

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